よくあるご質問(FAQ)

Do you collect teddies anywhere in the UK?


Yes, if you’re looking to donate a teddy or any other stuffed toy, and live in the UK, you can post your donation to this address:

80C Bushey Grove Road,

WD232GN, Watford, Hertfordshire

If you live outside of the UK and would like to donate to Loved Before, please contact us here. We’ll be able to see what we can do to accept your teddy bear donation!




What type of stuffed toys can I donate?


At Loved Before, we accept a range of soft toys. No matter what type it is, species, age, make or condition, we can accept your toy donation.

Unsure if you can donate your toy to us? Check out our adopted page to see what kind of teddy bears and other stuffed toys we’ve rehomed. You can also contact us here if you’re still unsure about your soft toy donation.




Do all toy donations need to have their own story?


We encourage everyone who wants to donate to write a story for their toy. However, if you just want to donate without writing a story, that’s fine too!

Once they’ve arrived at the Loved Before HQ, we’ll make sure they’ll have everything they need when they find their brand new home. Get your adoption story card here.




What happens after I’ve booked a courier?


Once you’ve booked your courier, the team at Loved Before we’ll send you a confirmation email and that will include all the extra information on what you need to do next.

Haven’t received your confirmation email from us but have booked a courier? Get in touch here and we’ll help you with your donation.

Once you’re all booked in, why not check out and join our Loved Before community? Our Loved Again section is a dedicated area for people to share pictures of their donations. You can also share pictures of teddy bears or stuffed toys that you’ve rehomed with us.




Do I need to clean my donation first?


It would be great if the toys you are donating to Loved Before have been cleaned and washed. However, before a stuffed toy gets rehomed on our store, we make sure each and every toy goes through a full spa and hygiene process.

If you have any questions about cleaning your toy donations before sending them to us, contact us today and we’ll help you with any queries.